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RETURN & REFUND POLICY
All newly purchased products can be returned for a full refund within 30 days of invoice date, on condition they have not been opened or tampered with in a way which would affect resale, this does not include digitally delivered items, i.e. dji care. All postage costs will not be refunded.
All returns have to be authorised by Drone Repair Adelaide.
All repaired items are subject to Drone Repair Adelaide’s 90 day warranty as per our terms of service policy. Refunds can be discussed on a case-by-case basis and will involve a full inspection of the faulty item by our technician before the refund is processed. Postage costs will not be refunded.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your unit is defective or faulty and falls within the manufacturer’s warranty period and meets their terms and conditions, we will happily provide you with a repair or replacement (pending manufacturer’s assessment).Change of mind returns will be assessed on a case-by-case basis.
To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. Proof of purchase is required.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com or at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.